Domestic and international orders ship at weight-based rates. Your order will be shipped via USPS Mail within 2-3 business days, and should arrive within 4-5 business days of your order. Please note: transit days are an estimate only, and the USPS has advised there may be further delays due to the current pandemic. You will be contacted with an estimated ship date should your order require more than 3 business days to fulfill.
Tanya Madoff Designs is not responsible for lost, delayed or stolen packages. Please contact your local post office to remedy the situation. In these instances, we are not able to freely replace or refund the items, but we will do our best to assist you in sorting out the situation with the carrier. This can in some instances take a few days to a few weeks. Once a package is tendered to the carrier, many factors are out of our control. If a package is marked as delivered, but missing from the point of delivery, we cannot be held responsible for refunding or replacing.
Whenever possible, we use recycled and/or clean, reused packaging to wrap and ship your order. If you require delivery via UPS, please contact us directly for a quote. If you don't see your country listed for International Shipping, please contact us directly for a quote.
All returns must be pre-approved by Tanya Madoff Designs. Before shipping back your return, send us an email at tanya [ at ] tanyamadoff [ dot ] com, with "return request" in the subject line, and let us know which item you are returning.
If you wish to return your purchase, we will gladly issue a store credit or exchange within 14 days of delivery for items that are returned in new, unused condition in their original package. We reserve the right to refuse returns that do not match these conditions. Custom orders are non-refundable.
When inquiring about a return, please include the original email address with which the order was placed. It's highly recommend that you insure your return and send with delivery confirmation. Should we not receive your return, we will not be able to issue you a credit. Shipping charges are non-refundable and you will be responsible for shipping the merchandise back to Tanya Madoff Designs.